Thank you for choosing Consumers Food and Drug LLC. We are committed to providing our customers with high-quality products and a satisfying shopping experience. To ensure your rights, please carefully read the following refund policy.

  1. Refundable Circumstances

You can contact us to apply for a refund or return review in the following situations:

The received goods have quality problems.

The received goods do not match the order contents.

The goods are obviously damaged during transportation.

The order cannot be fulfilled due to our reasons.

Please contact us within 7 calendar days of receiving the goods and explain the problem.

  1. Non-Refundable Situations

The following situations generally do not qualify for refunds or returns:

Refund requests due to personal preference, misjudgment of size, or a change of mind.

  • Items that have been worn, washed, used, damaged, or affect resale.
  • Orders past the reasonable return request period.
  • Sale items, clearance items, or items specifically marked as non-refundable (unless there is a quality issue).
  1. Return Process

To request a return, please contact us via email first, providing the following information:

Order Number
Order Name
Description of Item Issue
Product Photo (if applicable)

After verification, please return the item to the following address:

Return Address:
1812 Jefferson Street
Baton Rouge, LA 70825
United States

Please ensure the returned item is in its original condition and include your order information or proof of purchase if possible.

  1. Refund Processing Time

Once we receive and inspect the returned item, if it meets the refund requirements, we will arrange a refund as soon as possible. Refunds typically arrive in your original payment method within 5–10 business days. The exact arrival time may vary depending on the bank or payment platform.

  1. Return Shipping Costs
    For returns due to quality issues, incorrect shipments, or shipping damage, return shipping costs are usually covered by us. For returns not due to quality issues, shipping costs are usually borne by the customer.
  2. Contact Us

If you have any questions about this refund policy, please contact us through the following methods:

Company Name: Consumers Food and Drug LLC
Return Address: 1812 Jefferson Street, Baton Rouge, LA 70825, United States
Phone: 757-735-6377
Email:damnsis333@outlook.com